Terms & Conditions

1. About us

PAPA 88 SOLUTION is a Malaysian sole proprietorship registered under number 202503345918 (PG0581168-W), with its business address at 12-01, Laman Ceylon, Jalan Ceylon, Bukit Ceylon, 50200 Kuala Lumpur.

We provide and coordinate vehicle rental, driver, management and commission agency services, together with hotel and guest-house placement.

2. Acceptance of these terms

By confirming a quotation, making payment or using a service, you agree to these terms and any service-specific conditions disclosed in the quotation or booking confirmation. If a service-specific condition conflicts with these general terms, the service-specific condition applies to that booking unless prohibited by law.

3. Our role and third-party providers

Depending on the booking, PAPA 88 SOLUTION may provide a service directly or act as a coordinator or commission agent for an independent accommodation, vehicle or transport provider. We will identify material third-party conditions where relevant.

Independent providers remain responsible for the facilities, vehicles or services they operate. Their reasonable house rules, rental conditions, safety requirements and cancellation terms may form part of your booking.

4. Quotations and bookings

• A quotation is based on the information you provide and remains subject to availability until confirmed.
• A booking is confirmed only when we provide confirmation and receive any required payment or deposit.
• Prices are in Malaysian Ringgit unless stated otherwise.
• Additional waiting time, route changes, extra nights, damage, cleaning, tolls, parking or other requested extras may result in additional charges where disclosed or reasonably incurred.

5. Your responsibilities

You must provide accurate contact, schedule, passenger, accommodation and payment information. You are responsible for:

• checking the booking confirmation and promptly reporting any error;
• being ready at the agreed time and location;
• holding valid identification, licences, permits or travel documents when required;
• following lawful safety instructions and reasonable supplier rules;
• respecting vehicles, accommodation, staff, drivers and other guests; and
• paying for damage, loss, exceptional cleaning or penalties caused by you or your group, where supported by reasonable evidence.

6. Driver and vehicle services

Journey times are estimates and may change due to traffic, weather, road conditions or events outside reasonable control. Passengers must comply with applicable seat-belt, capacity and safety requirements. Illegal, dangerous, abusive or disruptive conduct may result in the service being refused or ended without a refund for the used portion.

Where a customer drives a rental vehicle, separate provider terms may apply, including licence, age, deposit, fuel, insurance, damage and traffic-offence requirements.

7. Accommodation arrangements

Accommodation is subject to availability and the relevant operator’s check-in, occupancy, deposit, security and house rules. Images and descriptions are provided to assist selection, but minor differences may occur. Tell us promptly if the accommodation materially differs from the confirmed arrangement so that we can try to resolve the issue.

8. Payments, cancellations and refunds

Payment timing, deposits and cancellation conditions may vary by service and will be communicated before confirmation. Our Refund Policy forms part of these terms.

Amounts payable to independent suppliers may become non-refundable once committed. We will explain any applicable deduction when assessing a cancellation or refund request.

9. Delays and events outside reasonable control

We are not responsible for a failure or delay caused by events outside reasonable control, including severe weather, road closures, accidents, government action, strikes, public emergencies, utility failures or supplier disruption. Where practical, we will assist with a reasonable alternative, rescheduling or any refund available under the Refund Policy.

10. Responsibility and liability

We will provide our services with reasonable care and skill. If something goes wrong, you must notify us promptly and give us a reasonable opportunity to investigate and correct the issue.

To the extent permitted by law, PAPA 88 SOLUTION is not responsible for indirect or consequential loss that was not reasonably foreseeable when the booking was made. Nothing in these terms excludes liability or customer rights that cannot lawfully be excluded, including liability arising from fraud or other matters that applicable law does not permit us to limit.

11. Website use and intellectual property

Website content is provided for general information and may be updated. You may not copy, sell, misuse or falsely represent the PAPA 88 SOLUTION name, branding, website or original content without permission.

12. Changes to these terms

We may update these terms when our services, operations or legal requirements change. The version applying to a booking is normally the version in effect when that booking was confirmed, unless a change is required by law or agreed with you.

13. Governing law

These terms are governed by the laws of Malaysia. Any dispute will be handled by the courts or consumer dispute bodies having lawful jurisdiction, without limiting any right you may have under applicable consumer protection law.